Mission of the Commercial Account Manager: To serve and grow the book of clients assigned to you by providing extraordinary service, educating the customer, identifying revenue growth opportunities and generating referrals. Account managers focus on growth within their current book of business while also supporting the producers as well as the team. This role will be a team leader helping design and execute team processes, educate team members on commercial insurance best practices and be the cornerstone of the commercial team.
Desired Outcomes of this Role:
1.Handle renewals with the producers. This includes remarketing, account rounding and, where appropriate, presenting renewal pricing.
2.Generating additional revenue on the book of business in the form of increased coverage, account rounding, adding policy features and generating referrals for new business.
3.Provide outstanding inbound service on claims, billing questions and endorsements.
4.Provide leadership, guidance and education to the entire commercial service team.