Summary Administers information from clients by phone, email and fax in order to process insurance claims; works with clients, adjusters, and Producers on claims status, problems, and questions.
Assists clients of the agency in reporting and monitoring of all personal and commercial lines claims, which includes taking initial loss notice, getting loss notice to the appropriate insurance company, communicating with insured on adjuster assignment, tracking claims payments, and following the claim until closed by the insurance company.
Conducts initial reviews of claims for any coverage questions, reviews any denial of coverage for accuracy and acts as a liaison between insured and insurance company adjuster.
Serves as contact for Adjuster and Insured for claims related issues.
Refers coverage questions to Claims Manager, Claims Consultant, Director of Claims, Account Executives or Account Managers.
Secures loss runs from carriers as requested. Prepares claims information for presentations as requested.
Resolves customer claim issues in coordination with Account Executives and Producers in order to reduce E&O exposure.
Provides claims packets to customers and prospects as requested.